Regardless of the industry a person’s line of work is in, there needs to be a love for what they do for them to stay in a job for years on end. When people stay with a company or institution for years –
even decades – it really says something about the kind of culture that the place has.
The Not-So-Secret Secret Ingredient
There are countless articles on the Internet on the importance of culture in the workplace, but it’s one of the most difficult things to recognize. It’s a collective attitude that employees subconsciously
adopt once they become part of a group. How can you identify the culture of your workplace, and more importantly, the culture of a company you’re thinking of patronizing?
The first question that comes to mind is whether it’s worth anyone’s time to discern the culture of a business they want to work with. If they can deliver positive results, why should people concern
themselves with what goes on behind the scenes?
It’s an open secret that company culture is the invisible backbone that holds a company together. It’s what motivates people to come in everyday, not just to do their job, but do it well. If an
institution manages to cover this successfully, they can ensure that virtually every aspect of their services will exceed the expectations of their clients and customers.
There aren’t any standard methods of appraising a company’s culture. Different industries will require various things from their employees. A therapeutic school for troubled teens for example, will
never have the same culture as an SEO company. But, clients will never know that, since every business in the world wants to show they have the same face.
There aren’t any standard methods of appraising a company’s culture, as front-line employees will always do their best to show the institution’s best possible face – as they should. But, this can be
misleading, as it hides how people in the company really feel about their work. This requires discerning people to look for other ways to assess how the personnel view the business they work for.
One of the simplest methods to do this is to look at the tenure of the company’s staff. Nothing represents the status of a business’ internal operations more accurately than their average turnover
rate. This seemingly unassuming figure can say a lot about what it’s like to work for a company – and by extension – what it’s like to work with them.
Extracting Turnover Information
The lowest average voluntary turnover rate in the United States is 8%, while the highest is 20%. These numbers, of course, vary depending on the industry. But, how can interested clients find out if
the company has a high staff turnover rate or not? It’s not like many companies list the information on the Internet. The simplest way to do this is by asking them about it plainly.
The fact of the matter is, the turnover rate is either a source of pride or shame for a company. If it’s the latter, they’ll be eager to gloss over the subject, and move on to the next topic as soon as
they can. The Heritage Treatment Center is one of the best examples of the former. The therapeutic boarding school mentions the tenure of their staff at every possible opportunity. It’s not their
fault, since retaining staff for as long as they do (11 years) is near double the industry average.
The ability to maintain staff is good for morale, as well as the overall quality of the company’s output. It’s a very good sign that you’ll be happy with the services of a company if the people who work
there can’t stop coming back every single day.